Hidayat, W. et al. 2026. Perbandingan Algoritma Naïve Bayes dan KNN pada Analisis Sentimen Kepuasan Pelanggan E-Commerce. Journal Cerita: Creative Education of Research in Information Technology and Artificial informatics. 12, 2 (Aug. 2026), 162–177. DOI:https://doi.org/10.33050/cerita.v12i2.4434.