HIDAYAT, Wahyu; SHAFTIAN, Fahri; LOPEZ, Emelia; SUPRIYADI, Ajay; HERMAWAN, Riyan. Perbandingan Algoritma Naïve Bayes dan KNN pada Analisis Sentimen Kepuasan Pelanggan E-Commerce. Journal Cerita: Creative Education of Research in Information Technology and Artificial informatics, [S. l.], v. 12, n. 2, p. 162–177, 2026. DOI: 10.33050/cerita.v12i2.4434. Disponível em: https://ejournal.raharja.ac.id/cerita/article/view/4434.. Acesso em: 11 aug. 2026.