DWI, Rosmawati; SINUDARWATI, Sinudarwati; TRISMIYANTO, Fika Regita. PERANCANGAN SYSTEM INFORMASI PENANGANAN KELUHAN KONSUMEN BERBASIS WEB PADA PT INDUSTIRA BATU CEPER TANGERANG. Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics, [S. l.], v. 5, n. 2, p. 135–145, 2019. DOI: 10.33050/cerita.v5i2.239. Disponível em: https://ejournal.raharja.ac.id/cerita/article/view/239.. Acesso em: 17 apr. 2026.