Sari, Meri Mayang, et al. “Pengukuran Kepuasan Pengguna Mobile JKN Pada Play Store Menggunakan Naïve Bayes Dan SVM”. Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics, vol. 12, no. 2, Aug. 2026, pp. 248-61, https://doi.org/10.33050/cerita.v12i2.4405.