Bahri, Samsul, Ema Utami, and Asro Nasiri. 2022. “Classification of Public Complaints Basedon Text Mining Using Modified K-Nearest Neighbor, Naïve Bayes and C4.5 Algorithm”. CCIT (Creative Communication and Innovative Technology) Journal 15 (2), 198-207. https://doi.org/https://doi.org/10.33050/ccit.v15i2.2286.